Subscription Service
Is a technician needed to set up the BrightSentinel system?
No. It is a plug-and-play system. Once you sepcify your coperating parameters, you are good to go.
What does a subscription include?
The annual subscription includes: A calibrated AnnoLog sensor; Its unique Calibration Certificate, with measurements at: 0, 25°C, 37.5°C and 50°C, and an uncertainty of measurement of ±0.05ºC; Access to BrightSentinel Cloud to manage your monitoring ...
How do I calculate the number of AnnoLog sensors needed?
The number of AnnoLogs you need is guided by what equipment and processes you need to monitor and the requirements specified by your laboratory quality management system. Examples of some applications are: Benchtop incubators - How many incubators ...
Can I have a copy of the historical data if I choose not to renew my subscription?
Of course. Please contact us with this request within 3 months of the expiry of your subscription and we’ll email you an electronic file.
When an AnnoLog sensor is retired, can I still see the data in BrightSentinel Cloud?
Yes, you have full access to historical data as long as your account is active.
How can I obtain an AnnoLog sensor?
Please contact us with your requirements. The AnnoLog sensor is sold as part of our all-in-one annual subscription service that includes: A calibrated temperature device, Its unique Calibration Certificate, Access to the Cloud service for managing ...
What if I don’t renew my subscription?
The AnnoLog sensor is retired at the expiry of your annual subscription. You are able to continue viewing the data in your account for 6 months, after which your account is deactivated.
Why does BrightSentinel have an annual subscription?
Life science environments need to comply with strict regulations and, typically, their quality management systems require annual re-calibration of their measurement devices. This is to minimise the risk of inaccurate measuring devices that may ...
What is the subscription period for the BrightSentinel service?
Each subscription lasts 12 months from the date you start using the AnnoLog sensors. Prior to expiry of your annual subscription, you renew your subscription. We send you a new calibrated AnnoLog, with its Calibration Certificate, and you continue ...
What kind of support will I receive?
All the help you need! We support you in the following ways: Contact us via email at support@brightsentinel.com For people who prefer to figure things out for themselves, refer to our Knowledge Base for in-depth articles on how to use the system For ...
How many users can use our BrightSentinel account?
There is no limitation on the number of users that can be added to your BrightSentinel account. Your Administrator sets up users and once a user is created in the system, the user receives an email invitation to join the system. Once the user ...
Can I purchase only the BrightSentinel calibrated sensors?
No, this is not possible. We provide an all-in-one annual subscription service that includes a calibrated AnnoLog sensor, its unique Calibration Certificate with access to the web app for managing your monitoring parameters, analysis, reporting and ...
Should all my subscriptions start on the same date?
Not at all! You purchase new subscriptions as you need them. You can track the start and expiry dates of each subscription in BrightSentinel Cloud and mobile app.
What if I change my mind once I start a subscription?
Generally, we do not refund subscriptions once an AnnoLog sensor has been configured for use. Unless the AnnoLog is faulty, we do not accept returns due to the different environments the BrightSentinel service is applied and possibilities of ...
Is there a trial period for the BrightSentinel service?
We do not have a trial period, as you require an AnnoLog sensor to use the service and we don't accept returns due to the different environments the BrightSentinel service is applied. We recommend that you purchase a pack of 3 subscriptions (i.e.: 3 ...
How do I purchase a BrightSentinel subscription?
Easy! 1. You decide how many AnnoLog sensors you need. If you need help calculating, this article may be helpful. 2. Next, request a quote (if required) or send us a purchase order. 3. On receipt of the purchase order, we send you an invoice for ...