Subscription Service
What does a subscription include?
The annual subscription includes: A calibrated AnnoLog logger; Its unique Calibration Certificate, with measurements at: 0, 25°C, 37.5°C and 50°C, and an uncertainty of measurement of ±0.05ºC; Access to the BrightSentinel Cloud service for analysis, ...
How do I calculate the number of AnnoLog loggers needed?
The number of loggers you need is guided by what equipment and processes you need to monitor and the requirements specified by your laboratory quality management system. Examples of some applications are: Benchtop incubators - How many incubators ...
Can I have a copy of the historical data if I choose not to renew my subscription?
Of course. Please contact us with this request within 3 months of the expiry of your subscription and we’ll email you a file.
When a logger is retired, can I still see the data in the BrightSentinel system?
Yes, you have full access to historical data as long as your account is active.
How can I get an AnnoLog-Life logger?
The AnnoLog-Life logger is sold as part of our all-in-one annual subscription service that includes: A calibrated temperature logger, Its unique Calibration Certificate, Access to the Cloud service for analysis, reporting and data storage, and Access ...
What if I don’t renew my subscriptions?
The loggers are retired at the expiry of your annual subscription. You are able to continue viewing the data in your account for 6 months and then after which your account is deactivated.
Why does BrightSentinel have an annual subscription?
Laboratory environments need to comply with strict regulations and, typically, their quality management systems require annual re-calibration of their measurement devices. This is to minimise the risk of inaccurate measuring devices that may degrade ...
What is BrightSentinel's subscription period for the service?
Each subscription lasts 12 months from the date you start using the calibrated logger. Prior to expiry of your annual subscription, you renew your subscription. We send you a new logger freshly calibrated, with its Calibration Certificate, and you ...
What kind of support will I receive?
All the help you need! We support you in the following ways: Contact us via email at support@brightsentinel.com For people who prefer to figure things out for themselves, refer to our Help Center for in-depth articles on how to use the system For ...
How many users can use our BrightSentinel account?
There is no limitation on the number of users that can be added to your company's BrightSentinel account. Your Administrator sends a user an invitation to join the system and once activated, the user is good to go.
Can I purchase only the BrightSentinel calibrated loggers?
No, this is not possible. We provide an all-in-one annual subscription service that includes a calibrated logger, its unique Calibration Certificate and access to the Cloud service, for analysis, reporting and data storage, and the phone apps for ...
Should all my subscriptions start on the same date?
Not at all! You purchase new subscriptions as you need them. You can track the start and expiry dates of each subscription in the BrightSentinel Cloud and phone app.
What if I change my mind once I start a subscription?
Contact us. Generally, we do not refund subscriptions once a sensor has been configured for use.
Is there a trial period for the BrightSentinel service?
We do not have a trial period, as you require at least one logger to use the service. We recommend that you purchase 2 subscriptions (i.e.: 2 loggers) to explore the service, without being rushed and with our full support .
How do I purchase a BrightSentinel subscription?
Easy! 1. You decide how many sensors you need. If you need help calculating, this article may help. 2. Next, request a quote (if required) or send us a purchase order. 3. On receipt of the purchase order, we send you an invoice for pre-payment. 4. On ...