What kind of support will I receive?
All the help you need!
We support you in the following ways:
- Contact us via email at support@brightsentinel.com
- For people who prefer to figure things out for themselves, refer to our Knowledge Base for in-depth articles on how to use the system
- For people who prefer the human touch, please contact us to book an online meeting at a time that suits you.
Related Articles
Is there a trial period for the BrightSentinel service?
We do not have a trial period, as you require an AnnoLog logger to use the service and we don't accept returns due to the different environments the BrightSentinel service is applied. We recommend that you purchase a pack of 3 subscriptions (i.e.: 3 ...
What does a subscription include?
The annual subscription includes: A calibrated AnnoLog logger; Its unique Calibration Certificate, with measurements at: 0, 25°C, 37.5°C and 50°C, and an uncertainty of measurement of ±0.05ºC; Access to the BrightSentinel web app for managing your ...
Why does BrightSentinel have an annual subscription?
Life science environments need to comply with strict regulations and, typically, their quality management systems require annual re-calibration of their measurement devices. This is to minimise the risk of inaccurate measuring devices that may ...
How do I calculate the number of AnnoLog loggers needed?
The number of AnnoLogs you need is guided by what equipment and processes you need to monitor and the requirements specified by your laboratory quality management system. Examples of some applications are: Benchtop incubators - How many incubators ...
What hardware do I need to communicate with the AnnoLog?
To communicate with the AnnoLog device, you need a mobile phone with Bluetooth enabled. The BrightSentinel mobile app works with: Android phones, version 12 onwards with Bluetooth 5 are supported; and Apple phones, versions 16 onwards are supported.