When you receive the Relay, a USB C cable is included. In the spirit of recycling, we do not include a battery charger.
Please recycle one of the many phone chargers we typically have lying around. If you don't have a spare, please let us know and we'll send you one.
When you first connect the Relay to a power source, the signal will initially flash green and turn solid within a few minutes if a cellular signal is available. The power status will flash green for a few hours while the battery is charging.
Solid green = Good cellular signal.
Flashing green = Poor cellular signal. Operation may be affected.
Solid red = No signal. No operation possible.
Power status
Solid green = USB power is connected and battery is fully charged.
Flashing green = USB power is connected and battery is charging. This usually takes between 2 and 8 hours depending on the current rating of the charger.
Flashing red = USB power is not connected and the backup battery is powering the Relay (lasts 12 hours).
Solid red = USB power is disconnected and the battery is low and when it has used up its energy reserve, it will shut down.