Shipping & delivery outside of the UK

We try our best to make sure getting your order is as stress free as possible! Below are the most common questions related to shipping to countries outside of the UK.

How long before I receive my order? 

You'll usually receive your order 7-15 business days after we receive your payment. For international shipments, it typically takes 3-7 business days from the time the shipping agent collects your order from us and delivers it to you. You'll receive a link to track you order as well as receive email notifications when the shipment is completed or there are any delays.

Where are you shipping from?

BrightSentinel ships from Cambridge, UK.

How much does shipping cost?

Shipping costs are dependent on the location of the delivery country, the shipping method used and weight/size of the package. The shipping cost is included in the invoice. However, it is your resposibility to pay for the additional duties and taxes imposed by your local customs agents.

When you order is delivered outside of the United Kingdom, your local customs agent will likely request that you pay duties and taxes as dictated by the regulations of the incoming country before your package is delivered. It is the responsibility of the recipient to pay these import duties and taxes, which are beyound our control.  

Which shipping company do you use to ship my order?

For shipments outside of the UK, we generally use FedEx.

Can I use my preferred shipper?

Yes, you can nominate your preferred shipper. Please let us know when you place your order.

We need the following information: The name of your shipper, the name of the service used and your account number.

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