Help - How to use the BrightSentinel system
The BrightSentinel Cloud is intuitive and easy to use. Should you need additional information, click on Help.
Knowledge Base
We have a centralised area where you'll find all the instructions on how to use the system. You can access the knowledge base from BrightSentinel Cloud and BrightSentinel mobile app.
As the system evolves, we'll also expand the knowledge base with new and updated articles and videos. If you have any suggestions, send them our way..
View knowledge base from BrightSentinel Cloud
- Click on Knowledge Base to view the instructions.
- Tap on the relevant box to drill down and view the instructions.
Contact us
If you can't find the information required or you have a pressing issue, go to the bottom of the page and submit a ticket and we'll get back to you.
Important documents
Our legal documentation lives here; as does the document that your IT Support would be grateful to see when installing the T+ Button app on your PC.
- Click on Documents to view and download these files.
Software for T+ Button
The T+ Button app must be installed on your computer in order to configure and download the T+ Buttons.
As part of this installation, the software for the Data Downloader is also included. For more information about the Data Downloader, see this article.
- Click on Software to be taken to the installation link.
- To install the App, click on the link and follow the prompts. Installation should take less than 3 minutes.
Usually, a person with System Administrator priviledges is required to install software on your network. Please contact your IT Support to organise this.
Don't forget to send them the "BrightSentinel Cloud Network Requirements document" - See Important documents further above.
Service Updates
Periodically, we make updates to the system and publish the changes in this section. If there are any issues with the system, this is where the notices are centralised.
When there are updates, on log in, you will notice the prominent orange tab in the grey header banner.
- Click on the orange tab to read more.
Once you have read the changes, the tab will no longer pop-up until there is further news of changes.
Related Articles
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